Privacy Policy

1. Controller and Contact Information

The controller responsible for data processing on this website is:

TRUSTED INSIGHTS LIMITED
Office 3906, 39/F, The Center
99 Queen's Road Central
Central, Hong Kong
Email: support@patch-please.de

2. Data We Collect

We collect and process the following categories of data:

• Technical data: IP address, browser type, device information, operating system
• Usage data: pages visited, time on site, click patterns, referral sources
• Contact data: email address and name, when you contact us or sign up for a newsletter
• Cookies and tracking data as described below

3. Legal Basis for Processing

• Legitimate interest (Art. 6(1)(f) GDPR): analytics, security and service improvement
• Consent (Art. 6(1)(a) GDPR): newsletters, optional cookies and marketing
• Contract performance (Art. 6(1)(b) GDPR): services you request
• Legal obligation (Art. 6(1)(c) GDPR): compliance with applicable law

4. Hosting and Technical Infrastructure

Data transmission on this website is encrypted via SSL/TLS. IP addresses and technical data are logged temporarily for security purposes, and server logs are automatically deleted after a reasonable period. We use appropriate technical and organizational measures to protect your data.

5. Cookies and Tracking Technologies

This website uses the following types of cookies:

• Essential cookies — required for the website to function
• Analytics cookies — help us understand how the site is used
• Preference cookies — remember your settings
• Marketing cookies — used for advertising across websites

You can control cookies via your browser settings.

6. Third-Party Services and Data Sharing

We may share data with analytics providers, hosting providers, email service providers, advertising partners, and legal authorities where required by law. All service providers are bound by data protection agreements and GDPR compliance requirements.

Website analytics use PostHog EU Cloud to measure page visits, campaign attribution, clicks, section exposure, scrolling and engagement. Session recordings may be available; input fields are masked and request headers and request bodies are not collected by the recording configuration. Browser settings, opt-outs, blockers and connection failures can prevent collection.

Vercel hosts the website. A dedicated Neon database stores published Studio pages, private drafts, media and signed order receipts. Commercial pages may use campaign-specific tracking, including Outbrain and Triple Whale. Purchases take place with the merchant identified by the relevant offer.

7. Data Security

We protect your data through SSL/TLS encryption, secure storage, regular security updates, access controls and data minimization principles.

8. Your Rights Under the GDPR

You have the right to:

• Access the personal data we hold about you
• Rectification of inaccurate data
• Erasure ("right to be forgotten")
• Restriction of processing
• Data portability
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at support@patch-please.de. We respond to requests within 30 days.

9. Data Retention

• Website analytics: 24 months
• Contact information: until deletion or withdrawal of consent
• Server logs: 30 days
• Data subject to legal retention obligations: as mandated by law

10. International Data Transfers

Where data is transferred outside the EEA, we rely on EU Commission adequacy decisions, Standard Contractual Clauses, or other safeguards required by the GDPR.